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RETURNS

WHAT IS YOUR RETURNS POLICY?
  • Items must be returned within 28 days of receipt.
  • Items must be unworn and unwashed.
  • Beauty lines and pierced jewellery cannot be returned for health and hygiene reasons. Underwear and swimwear can only be returns if the hygiene seal has not been removed.
  • Shoes must be tried on indoors.
  • Items must have all tags attached.
  • Beauty products and accessories cannot be returned.
HOW DO I RETURN FROM IRELAND & HOW LONG DOES A RETURN TAKE?
ACCESS RETURNS PORTAL

Quick and easy returns through our Returns Portal! Your refund should be processed within 14 working days of you dropping your parcel off.

  • Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
  • Print a returns labels on our Returns Portal and drop it off at your local post office.
  • You will receive an email confirmation for tracking and proof of return!
HOW LONG DO I HAVE TO RETURN AN ITEM?
You are able to return unsuitable items within 28 days of receipt. Please return unsuitable items in its original packaging. Please note, we cannot offer refunds on swimwear if the hygiene seal is not in place or has been broken.
HOW MUCH DOES IT COST TO RETURN AN ITEM?
You can now return parcels from the Republic of Ireland for €2.99.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We aim to process your return and refund for you ASAP, but on occasions it may take up to 14 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 14 days of returning the items, please contact us with the proof of postage information on your Post Office receipt and we will check this out for you.
HOW DO I RETURN AN ITEM (EU)?
Please return your item(s) to us following the methods below:

 

Quick and easy returns through our Returns Portal Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. Print a returns labels on the returns portal here. You will find your nearest drop off locations using this link and will receive an email confirmation for tracking and proof of return.
HOW CAN I TRACK THE STATUS OF MY RETURN?
As soon as we have processed your refund, you will receive an email notification. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.
DO YOU REFUND THE DELIVERY CHARGE?
We will refund the postage charge if you have canceled your contract with us in accordance with the Consumer Contracts regulations. Please see our returns policy for more information on your cancellation rights.
CAN I EXCHANGE AN ITEM?
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please return your item(s) to us following the method below:
  • Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
  • Cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note.
  • Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
  • Keep your certificate of postage safe as you will need this as your proof of return.
CAN I RETURN MORE THAN ONE ORDER IN ONE PARCEL?
Please keep your orders separate, as returning more than one order in a parcel may delay your refund.