Popular FAQs
Irish deliveries may be made any time between 8:00am and 8:00pm. Please try to ensure that there is access to the delivery property during this window, however if you are not at home, our couriers will attempt delivery to a secure location or leave your parcel with a neighbour.
| Delivery Option | Delivery Times | Delivery Costs |
|---|---|---|
| IRE Standard Delivery | 5-6 Working Days (if ordered before midnight, delivery is Monday - Friday) | €4.99 |
| IRE Express Delivery | 3 Working Days (if ordered before 4PM, delivery is Monday - Friday). Town restrictions apply. | €7.99 |
| IRE Free Express Delivery For A Year | 3 Working Days (if ordered before 4PM delivery is Monday - Friday). Town restrictions apply. | €14.99 |
Restricted Towns: Arklow, Ballincollig, Bandon, Bantry, Carrigaline, Charleville, Clonakilty, Co Subs, Drimoleague, Dunmanway, Enniskeane, Kinsale, Midleton, Skibbereen, Youghal,
Quick and easy returns through our Returns Portal! Your refund should be processed within 14 working days of you dropping your parcel off.
- Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
- Print a returns labels on our Returns Portal and drop it off at your local post office.
- You will receive an email confirmation for tracking and proof of return!
We aim to process your return and refund for you ASAP, but on occasions it may take up to 14 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 14 days of returning the items, please contact us with the proof of postage information on your Post Office receipt and we will check this out for you.
If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is likely to be the case if your order is quite large.
Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel.
If you have only been sent one dispatch email and haven’t received all of your items please contact us within 14 days.
We're sorry to hear that you've received an incorrect or faulty item. So we can get this sorted for you, please drop us a message with the following info:
- Your name
- Your order number
- Product name & code (this can be found on your order confirmation email)
- Picture of the fault / incorrect item